Customer Loyalty Conference is the EVENT for you who wants tostay updated with the latest in Customer Loyalty, CRM and Customer Experience. This is an opportunity to network with both industry colleagues and speakers and to share experiences with people in a similar role as you.
The conference is for you who work with Customer Loyalty, CRM or Customer Experience or related fields. This is the 9th year Customer Loyalty Conference is being organized in Stockholm and so far it has been + 3200 participants since start.
Buy your ticket today and decide in September if you want to participate online or at venue depending on what the situation looks like. We will be livestreaming the conference direct from stage. We made it easy with only one type of ticket (Online / On Location). Covid-19 – We at Wednesday Relations follow the updates and recommendations from the public health authority. We have also changed our cancellation policy so you can cancel your registration free of charge up to 7 days before the conference.
We will gather experts and exciting cases from Sweden and internationally on current topics such as Customer Experience, Loyalty, Sustainability, Marketing Automation and a lot more.
In Gothenburg 2020 the conference had 98% satisfied participants.
Get access to their presentations after the event.
Stefan has been a leader in Fortune 500 companies and an advisor to multinational organizations who seek to become more customer centric for more than 20 years. His passion and expertise have helped to improve the experiences of over half a billion customers and hundreds of thousands of employees around the globe. When he doesn’t work with clients somewhere on the planet, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.
Mark de Bruijn is a Dutch customer experience author, expert and regular keynote speaker who has worked for various larger software companies such as EY, SAP, Workiva and Smartly.io. In addition, he was affiliated with Avans University as a lecturer. LinkedIn named Mark one of the most engaged marketers and Hottopics included him on the list of 100 best B2B marketing leaders of 2019. his book, Customer Are People Too, was released in February this year. He loves sharing his story around delivering an exceptional customer experience, and adds the human element to today’s technology focused world.
Tom is a serial intrapreneur who has spent the last 10 years on reinventing the way companies connect with & understand consumers. As a Managing Partner and a global expert in consumer & employee collaboration, Tom is now leading InSites Consulting's efforts to make companies more consumer connected & to let them innovate with the creative power and the speed of a start-up, through a 'Service with a Software' solution (‘Insight Activation Studio’) and training/coaching sessions. Tom is doing consulting work for major global brands and has given more than 500 (keynote) speeches all around the world (40 countries) at marketing, research & technology conferences.
MariAnne has throughout her carrier focused on CRM, with a passion for meeting customer needs and driving business value as well as building the capabilities needed to succeed; customer insight, marketing and analytical competences, technology development, process efficiency, business acumen and team collaboration. She has a background as a management consultant but during the last 7 years has been responsible for leading CRM teams across different companies and industries. At Swedbank she heads the Customer Value Communication team on Group level and is driving the marketing automation and customer centricity journey; going from postal manual marketing campaigns to an agile data driven omnichannel Next Best Action operation.
Richard is experienced in leading large scale customer experience and CRM transformations in all areas of the customer journey from marketing, sales, service and analytics to loyalty. Since 2019 he has launched a Shared Service for Customer Value Communication delivering personalised marketing and service communications within Swedbank and the 58 partner Savings Banks/ Sparbankerna. He is a champion for collaboration and over the past 15 years has led global customer transformations both inhouse and as a management consultant for some of the world’s largest consumer brands including Volvo Cars, Heineken and Cadburys.
Sam brings more than 15 years of B2B and B2C marketing experience to Selligent, with a focus on digital marketing, advertising, customer journey and experience mapping, demand generation, and brand management. He is responsible for building and executing Selligent's global digital strategy, including driving brand awareness and sales across digital channels.
Petter draws up the strategy for meaningful and effective dialogue with Lifvs' customers. At the same time, he is involved in designing the entire Lifvs offerings and customer journey with the Lifvs app in the center. It is partly about working methodically with data and insight, but at the same time being quick-footed, trying new things and learning during the journey. Petter has a background in customer loyalty, data-driven marketing and marketing automation. His experience comes from his former jobs as marketing manager at Hyper Island and sales manager at Intermail, a listed company within customer loyalty platforms working tothegther with companies such as Choice Hotels, SAS and HM as customers.
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
*Subject to change
Breakfast seminar: 08.00 - 08.50
Conference: 09.00 - 17.00
07:30
Registration for the breakfast seminar opens at 07.30. Breakfast will be served.
08:00
Rasmus Houlind
Chief Experience Officer @ agillic
08:00
This breakfast seminar will suit you whether your organization has just begun to measure the customer experience, or if you are striving to take the next step. Nepa's CX experts will provide you with valuable advices and inspiration on how to make your CX program more successful.
Sign up today and choose whether you attend online or @venue closer to the event.
Lena Landahl & Simon Fattal
HEAD OF CX SWEDEN & SENIORKONSULT/R&D @ nepa
Registration to the conference starts at 08.30. Breakfast will be served.
09:00
Introduction
Mats Gustafsson
Founder @ Wednesday Relations
09.15
Stefan Osthaus
CEO @ experience5
09.55
Sam Counterman
Director of Marketing, Northern Europe & Global Digital Lead @Selligent Marketing Cloud
10.20
Take the opportunity an mingle with industry colleagues, speakers and partners.over a cup of coffee. ☕️
11.00
Today’s consumer and business reality are putting brands increasingly under pressure. More than ever, relevance is key join the ‘Copernican Brand Revolution’ where consumers are the center of marketing, not the brand itself. Learn why and how you can benefit from consumer centricity and being insight led. The interactive Keynote takes this to the next level, where you will get an overview of state of the art market research tools, learn how to craft insights and discover new ways to activate insights within your organization.
Tom De Ruyck
Managing Partner & Head of Insight Activation @ InSites Consulting
12.00
Enjoy a great lunch with industry colleagues, speakers and partners.
13.00
Marianne Ygberg & Richard Burlace
Head of Customer Value Communication & Head of CVC Shared Service @ Swedbank
13.30
* This Session will be held in Swedish
Petter Andersson
Marknadschef @ LIFVS
14.00
In the unbridled hunger for data it’s easy to forget that, as a brand, we focus on people. Therefore, it is not data, but emotions that should be central to the customer experience. We talk so much about technology in today’s world that we soon might forget about the human aspect. It’s not about data, but about what you do with it – so that, in the end, you can make a better connection with people and improve lives. Anyone who understands that will conquer the hearts of their customers forever.
Mark de Bruijn
Customer Experience Author & Expert. Marketing Director @ Smartly.io
Mats Gustafsson
Founder @ WEDNESDAY RELATIONS
*Subject to change
Get your ticket before the 7th of August and save up to 1000 SEK. Original price is 2 990 SEK. Go two or more and get 500 SEK off.
About the event:
Customer Loyalty Conference is for those who work with Customer Loyalty, CRM and Customer Experience. A day where you get the latest trends, inspiration and new knowledge from Sweden’s best experts and companies. Network with industry colleagues and share experiences with people in similar roles as you. The conference is held annually in Stockholm and Gothenburg
Information:
Where: Online or The Park Kungsholmsgatan 21, Stockholm
When: 30 september 2020
Organizer:
Wednesday Relations AB
+46 (0)8 642 21 90
