Thanks for this time! 

Thanks to all the participants, speaker and partners for this time! Here you can find the speakers presentations from the conference. Hope to see you again next year!


Customer Obsession: The story about X and O-data, deep empathy and how emotions affect customer purchase decisions and why you should care
Joakim Thörn, CX transformer, Key Note speaker and CO-founder @ Effectly

Talk the Walk - How to build a communicative organistaion prepared for tomorrow
Karin Zingmark, Advisor, Key Note speaker and author of the book "talk the walk"

Survival of the fastest - keep up with your customers
Karsten Stokking, CMO ambassador @ IBM

GDPR came with a bang - now what?
Cecilia Arneving Juhlin, Founder @ Moderamen consulting

Live podcast: An isolated loyalty strategy is pointless
Marcus Birro & Lisa Hammar & Peter Nordström, Author / Strategy consultant @ Differ / Director & Senior Partner @ Differ

The new market challenges are resolved by the specialist
Kerstin Elvegård, Managing Director and Senior Consultant @ Talent Lab by Differ

How to create meaningful Customer Experiences
Arvid Axland, Founder @ Pool and author of the Swedish book "Jakten på känslan – Konsten att skapa meningsfulla upplevelser”

AI will have a huge effect on customer journeys – will it improve the experience?
Richard Sheahan Principal Consultant @ Forrester Consulting

The art of making people want to listen - to you
Elaine Eksvärd, Rhetoric expert, Lecturer, Author and CEO @ Snacka snyggt 

We are sorry but we can't share Telia and Kjell & Company presentations


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