Thanks to all the participants, speaker and partners for this time! Here you can find the speakers presentations from the conference. Hope to see you again next year!
Customer Obsession: The story about X and O-data, deep empathy and how emotions affect customer purchase decisions and why you should care
Joakim Thörn, CX transformer, Key Note speaker and CO-founder @ Effectly
Talk the Walk - How to build a communicative organistaion prepared for tomorrow
Karin Zingmark, Advisor, Key Note speaker and author of the book "talk the walk"
Survival of the fastest - keep up with your customers
Karsten Stokking, CMO ambassador @ IBM
GDPR came with a bang - now what?
Cecilia Arneving Juhlin, Founder @ Moderamen consulting
Live podcast: An isolated loyalty strategy is pointless
Marcus Birro & Lisa Hammar & Peter Nordström, Author / Strategy consultant @ Differ / Director & Senior Partner @ Differ
The new market challenges are resolved by the specialist
Kerstin Elvegård, Managing Director and Senior Consultant @ Talent Lab by Differ
How to create meaningful Customer Experiences
Arvid Axland, Founder @ Pool and author of the Swedish book "Jakten på känslan – Konsten att skapa meningsfulla upplevelser”
AI will have a huge effect on customer journeys – will it improve the experience?
Richard Sheahan Principal Consultant @ Forrester Consulting
The art of making people want to listen - to you
Elaine Eksvärd, Rhetoric expert, Lecturer, Author and CEO @ Snacka snyggt
We are sorry but we can't share Telia and Kjell & Company presentations
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