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Nedan finns information, tips och råd inom Customer Loyalty i form av White Papers från partners och intervjuer eller liknande med några av talarna på konferensen. Här kan du även hitta de talares presentationer vi fick dela med oss av.

Customer Journey Management – it is not just about the mapping!
Ian Golding, Global Customer Experience Specialist @ Customer Experience Consultancy Ltd

How to Deliver Personalization at Scale
Tim Stone, Global Head of Revenue Marketing @ Selligent Marketing Cloud

AI inom kundanalys
Victor Bäckman, Lead - Data Science @ Advectas 
Missa inte Advectas kostnadsfria workshop - Data Science för kundanalys

CX transformation on a conscious way – building a loveable bank
Laura Tengerdi, Head of Marketing and Customer Experience @ Budapest bank

Valued employees drive Customer Loyalty
Claire Boscq-Scott, Environment, People & Customer Relationship Speaker, ECX Expert @ The Busy Queen Bee

Synsam - från optiker till livsstilsbolag
Michael Grimborg, CMO @ Synsam

Loyalty in every touchpoint – A transformation journey within Stena Line
Robin Westberg & Linda Rosendal, Team Lead Marketing Automation & Omnichannel & Loyalty Manager @ Stena Line

How to build emotional loyalty in retail
Anna Zotova, Customer Experience Strategist @ goodwine

Ends. Why off-boarding is critical in the future of Customer Loyalty
Joe Macleod, Founder, Author, Head of Endineering @andEnd

Speech Analytics for Nordic contact centres – a guide for newbies

There is a fast-growing hype about Speech Analytics all over the Nordics. Get a quick introduction to Speech Analytics. You will also get ideas of why and how to get started in your organization with Speech Analytics. This article is written by speech analytics specialist, Christian Gabriel, Axcess Nordic.
Read article here

The Future of Customer Experience with Don Peppers

One of our Keynote speakers at Customer Loyalty Conference 2019 is Don Peppers, he is recognized as one of the world’s leading authorities on customer-focused business strategies. Before his visit to Stockholm we asked him some questions about Customer Experience, the future wtihin the area and a lot more. Happy inspirational reading!
Read the interview here

Cultivating Customer Experience Measurement

Improve Customer Experience through improved measurement. Is your company turning to you to assess the effectiveness of a new Customer Experience strategy? Or, maybe you’ve been at it for a while, and your Voice of Customer program has lost its pep. This eBook is a culmination of decades of experience working with CX measurement programs at all stages. Download the eBook to get to the next level.

Empower Employees, Win Customers

Win in the Age of the Customer with Empowered Employees. Learn how measurement and analytics can lead a winning customer strategy by empowering employees with the information that matters most to meeting customer needs. Download the eBook here.

Don Peppers är klar för att tala på Customer Loyalty Conference i Stockholm den 26 september!

Don Peppers är känd som en av världens ledande frontfigurer inom kundfokuserade affärsstrategier, han är även en berömd författare och medgrundare av konsultföretaget Peppers & Rogers. Missa inte denna unika chans att lyssna och lära från en av vår tids största ledare inom Customer Experience. Läs mer om Don

Nya tidens lojalitetsarbete – 5 råd för att lyckas med din satsning

Vad behöver man tänka på när man ska investera i en lojalitetsplattform? Hur skapar man ett erbjudande som verkligen är värdefullt för kunden – och vilka förändringar behöver ni göra som organisation?

Läs ett inspirerande whitepaper här