Here you can get information, tips and advices with a focus on Customer Loyalty. You can find content like White Papers from partners, interviews or similar with some of the speakers at the conference and tips on training. This is where the speakers presentations also will be shared.
Business Unusual: Time for empathy, flexibility and customer-first experiences
Sam Counterman
Using tech to take service to places where it is needed most
Petter Andersson
Engaging Customers in an Omni-Channel World
MariAnne Ygberg & Richard Burlace
Amazon Prime – The world's most successful loyalty program
Arne Andersson
2X: eXperience & eXecution
Robin Silfverhielm
Customers are people too: finding the balance between people and technology
Mark de Bruijn
And now what? The art of reenergizing a stalling CX program!
Stefan Osthaus
In this study Freshworks shares a 12-step guide to maximizing customer loyalty while optimizing costs. With an impending slowdown, businesses are turning to lessons from the past to stay future-ready. Research by Harvard Business Review studied the business priorities of ‘Leader’ organizations that managed to increase earnings by an average of 10% during the recession of 2008, while their ‘Laggard’ peers lost nearly 15%. Intrigued?
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In this study Vonage surveyed 5,000 consumers across 14 countries and it breaks the collected consumer data down by country, region, gender, age, and channel to help guide your decisions around customer experience. Through the tangled mess of consumer preferences across the globe, there is a path to finding customer engagement success in 2020. Our research shows that although it’s never been more complicated to get customer engagement right, it can be done!
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Det här är utbildningen för dig som vill ha ett helhetsperspektiv på kundrelationsarbetet i en datadriven, digital värld. Du får med dig kunskap, strategier, inspiration från case, konkreta metoder och verktyg för att bygga kundrelationer i världsklass för ditt företag.
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Denna endagsutbildning varvar teori, diskussion och upplevelsebaserat lärande, där gruppen rör sig mellan korta övningar och reflektion. Du får kopplingen mellan kundresor och Customer Experience samt kunskap om vilka discipliner en organisation behöver fokusera på för att bli kundcentrerad.
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Denna heldagsutbildning ger dig en inblick i en pågående transformation med digitalisering, automatisering och personalisering. Du får även en inblick i vilka nya förväntningar kunderna ställer på företag och vilka nya drivkrafter som driver på arbetet med kundlojalitet. Du får insikt i nya begrepp och buzzwords.
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This Masterclass is aimed at those who want to further develop their knowledge about best practice disciplines, tools, techniques and methods in the field of customer experience that are used around the globe. All participants of the CX Masterclass can create their own personal development plan and apply the acquired knowledge immediately in their organization.
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There is a fast-growing hype about Speech Analytics all over the Nordics. Get a quick introduction to Speech Analytics. You will also get ideas of why and how to get started in your organization with Speech Analytics. This article is written by speech analytics specialist, Christian Gabriel, Axcess Nordic.
Read article here
One of our Keynote speakers at Customer Loyalty Conference 2019 is Don Peppers, he is recognized as one of the world’s leading authorities on customer-focused business strategies. Before his visit to Stockholm we asked him some questions about Customer Experience, the future wtihin the area and a lot more. Happy inspirational reading!
Read the interview here
Improve Customer Experience through improved measurement. Is your company turning to you to assess the effectiveness of a new Customer Experience strategy? Or, maybe you’ve been at it for a while, and your Voice of Customer program has lost its pep. This eBook is a culmination of decades of experience working with CX measurement programs at all stages. Download the eBook to get to the next level.
Win in the Age of the Customer with Empowered Employees. Learn how measurement and analytics can lead a winning customer strategy by empowering employees with the information that matters most to meeting customer needs. Download the eBook here.
Don Peppers är känd som en av världens ledande frontfigurer inom kundfokuserade affärsstrategier, han är även en berömd författare och medgrundare av konsultföretaget Peppers & Rogers. Missa inte denna unika chans att lyssna och lära från en av vår tids största ledare inom Customer Experience. Läs mer om Don
Vad behöver man tänka på när man ska investera i en lojalitetsplattform? Hur skapar man ett erbjudande som verkligen är värdefullt för kunden – och vilka förändringar behöver ni göra som organisation?